This refund policy applies to solid-color fabric door curtains sold on plaindrapehub.com (hereinafter referred to as “this Website”). We are committed to providing clear and fair return and exchange standards to ensure a positive shopping experience for our customers.

I. Return Policy (Within 30 Days)
Customers may request a return within 30 days of receiving the product, provided the following conditions are met:
The product is unused, unwashed, and undamaged.
The original packaging, tags, and all accessories remain intact.
Valid order information or proof of purchase can be provided.
The product remains in a condition suitable for resale.
If these conditions are met, the customer may apply for a return and refund.

II. Exchange Policy
Customers may request an exchange in the following situations:
The received product has quality issues.
The wrong product or incorrect specifications were sent.
Obvious damage occurred during shipping.
The item to be exchanged must be in good, intact condition. Upon verification, we will arrange for a replacement with the same product.

III. Return and Exchange Process
To ensure efficient processing, please follow these steps:
Contact our customer service email to submit a request.
Provide the order number, a description of the issue, and relevant photos (if applicable).
Customer service will review the request to confirm eligibility.
Once approved, the return or exchange process will be arranged.
Processing will be completed, and you will be notified of the result.

IV. Refund Processing Time
Refunds will be processed after approval:
Refund review time: 1–3 business days.
Refund arrival time: Approximately 3–5 business days (depending on the payment method).
Refunds will be returned to the original payment account.

V. Return Shipping Costs
Quality issues / Incorrect item sent: Reasonable return shipping costs will be covered by plaindrapehub.com.
Returns due to personal reasons (e.g., dislike, incorrect size): Shipping costs are to be borne by the customer.

VI. Return Address
If a return is required, please ship the product to the following address:
Return Address:
Please ensure you include your order information in the package to facilitate rapid processing.

VII. Non-Refundable Situations
Refunds may not be available in the following cases:
Items that have been used or damaged by the customer
Returns requested after the 30-day return period
Items returned without authorization
Missing original packaging or essential accessories

VIII. Refund Method
All refunds will be issued via the original payment method; cash refunds or other non-original payment channels are not supported.

IX. Policy Updates
plaindrapehub.com reserves the right to update this refund policy at any time; updates will take effect immediately upon publication on this page.

Thank you for choosing plaindrapehub.com. We remain committed to providing you with high-quality solid-color fabric door curtains and reliable after-sales service.